Wow, that is to be commended. You may need to give more detail on the Short Key. One thing that seems to be a common theme is that the PMH window or box seems to be used quite heavily by users.
These are great ideas and very helpful. I do want to make sure we don't in the mean time lose focus of part of idea of the thread. Which is there is PMH, PSH, Past Encounters and Problems, and they are not the same, and they certainly are not being put in the right place by AC and/or not showing up in a place where one can find it quickly.
