Raj,
From the PAST ENCOUNTERS tab, when you go to print a chart (Select File, then select either "Print entire chart" or "print partial chart"), this will open up the Release of Records window. Enter the information on whom is requesting records. After you enter SAVE then print the chart, this information is then transferred to the RECORDS RELEASE tab under the Demographics tab.
Is this window not popping up for you? How are you printing your records?
