I had very bad experiences with MTBC.

Their offices are in NJ but their staff is based in Pakistan. The account support person would change every week and the new one had no idea of what was going on. They lost records, they didn't follow up on billing. They were charging me incorrectly.

Now: they want a MINIMUM of $1250 per month. The 2.5% is meaningless unless you net more than 50K per month!

I left them last year. I would have left them before but they auto-renewed the contract with changes that only allowed me to leave with at least 90 days notice of the anniversary. This was not in the original contract. They threatened to take legal action if I left.

The one good thing that I can say is that their system had lots of reports and was fairly easy to navigate, the problem was sometimes that garbage was put in by them so there was garbage out. We had to download to them daily, it was not automatic. I am unclear how much of this is the same system vs a completely new system.

Wendell
Pediatrician in Chicago

The patient's expectation is that you have all the answers, sometimes they just don't like the answer you have for them