Bert:
I understand now what you are talking about. Sorry about not getting it earlier.
After I typed my response I went back to the schedule, right clicked on a dummy appointment I made and selected "did not keep appointment (DNKA)" As expected AC deletes the appointment from the schedule and gives you the option to save an addendum and notify a "provider" AC then allows you to pick anyone with an account in AC as the provider (Really AC?). I could then send the patient to a provider called "frontdesk" and anyone with secretarial privileges would be able to see it. This could be a workaround, although cumbersome. It is annoying that it removes the appointment from the schedule. The message states which doctor the appointment was with and time.
However, if you instead search for the patient in the "patient list" and click on the red "x" you can set "did not keep appointment (DNKA) for the day and send a message for "frontdesk" WITHOUT removing the patient from the schedule. Again, cumbersome, but at least the appointment is not removed from the list and the patient is marked as a no show. However, the message only states that an appointment was missed, and does not tells specifics, such as which physician the appointment was with or the time of the appointment. No big deal.
Also, if you send the patient to your inbox and right click on it and select "did not keep appointment (DNKA) and you can send a message to "frontdesk" as well without removing the appointment from the schedule. Again, the message does not include the name of the physician that the patient DNKA with or other specifics.
This could work.
However, my point stands... Why do we have to go through these work-arounds! AC should be able to do this!!!
