I have at least one patient who does not have a functional portal account, but the "Create Portal Account" section of the demographics page is grayed out (suggesting to me that the account has already been created)(I think I actually now have several such patients).
When I search the "Address Book" on the portal (via the "Secure" button) the patient's name is not found. I also get an error code 7 when I try to transmit patient information to the portal. Any tools available for fixing this type of problem?

Don Manuele, D.O.
Solo Family Practice, Sequim, WA