At 8AM EDT this morning we received word that electronic prescribing should have been back up and running. I am still awaiting confirmation as the the exact cause of the outage. It was speculated earlier yesterday that the culprit was a faulty raid controller which took 16 server drives down. Regarding redundancy, Newcrop has stated the following:
"We have been working on full fail-over capability that would have eliminated the problem, but it was not ready to go. Our data flows have increased rapidly and an additional load-balancing layer is needed to support the new configuration. It is about to be installed, but was not ready in time to assist today."
I will update if I hear back as to the exact cause of the outage.
Thanks,
Clayton@AC
