Hello,
We have been using AC for over 2 years now, and we have had no major issues with it until now..
I had some questions on exporting billing information so I called AC Guardian Angel support for which we pay a good amount annually. Instead of giving me the option to wait on the phone until I could talk with a rep, it prompted me for a message and phone number and to wait for a call back. I thought this was convenient and smart of them at first.
Until a day passed, and another.. Now After I've left 3 messages, I just wish I could wait on the phone until my turn to speak w/ a rep.
I have also sent an email to which there has been no reply, and the chat system offered me a similar message that there is no one available.
Has there been significant layoffs on the support side? or are there major issues with the latest updates that has the support staff so busy?
Is anyone else experiencing these issues? or am I getting unlucky?
I am fully open to the possibility that I am going through the wrong channels as well, I just would like to hear back from AC support.. I usually expect a call back within that day if I call support for any of my other products.
Thank you for hearing my complaints.
