Ok Thanks - I got up to a tier 3 "Craig" who helped after the first guy said it was not their problem. Then I got the 2nd tier help guy and he said they are switching the labs to a "hub" with the new version - we still have the 6.3.3. that didn't make sense. So waited today and still not working.
I have learned to wait until the updates come out after the upgrade release to get the kinks out.
Forget the office stuff and call backs waiting and now I have to worry about these labs getting into the system that are piling up.
