We call first. If we get someone on the phone, we will offer appointment. If there's no answer/disconnected or voicemail, we send a postcard. This week there's 27 people on the report, and I think it takes about 2-3 hours to call and do the postcards. (Thanks, Amazing Labels!) We do exclude anyone with an upcoming appointment though, which we can do in the report because we use AC for scheduling.

Serene
Office Manager
General Pediatrics
Houston, Texas