I am looking for your advice on this subject. Since using Amazing charts, we have relied on the timed reminders feature. When a patient has an annual exam, we send a reminder to pop up in a year to send them a letter about coming in for a physical. This is not the most efficient system, and results in a very full outbox. I am trying to set up a traditional tickler file. When someone has an annual, we give them a postcard, they fill out their address and it goes in the box to get mailed out next year. They have seen the card, so they will recognize it when it comes in the mail (and it is addressed in their own handwriting).

Now the problems is getting 1-2000 patients into the file. I've started by patients having birthdays over the next month - sending them a card now if due, and putting one in the file for next year. Patient birthdays are easy to search on AC.

I am wondering how this is done in other practices and if any of you use a fancy service that handles this. My dentist sends cards from a marketing company and my optometrist sends text messages on the phone. I am also interested in other methods to build compliance for preventive care and to market to my own patients.

Chris
Living the Dream in Alaska