We reluctantly upgraded to v6.5 two days ago out of necessity. Our MAIN/server computer, which used Windows 7, hard drive failed. All other computers in office were Window 8. According to amazing charts IT, the current versions of amazing charts are not compatible with Windows 8. I tried purchasing a new computer with Windows 7 but Office Depot and Best Buy no longer sell Windows 7 computers. Hence, the upgrade to v6.5(it was the only version compatible with Windows 8).
The upgrade has been a nightmare compared to previous upgrades. Every computer in the office required Microsoft Updates which took some time. The day after the upgrade was supposedly successfully installed, it had to be reinstalled which consumed another 5-6 hours of downtime. Now we are having issues with document imports from Updox to AC. Although the Updox connector is "blinking green," documents are not imported into patients' charts or MD's inbox. We are having problem with both Updox and AC responding to our inquiries. Surprisingly, an AC technician stated, "the new AC 6.5 version may not be compatible with Updox." How was this the case when both AC and Updox advertise their compatibility. It's almost impossible to function without both systems being integrated. I upgraded out of necessity but I would not recommend upgrading until more kinks are worked out. Also, completing Microsoft updates in advance of upgrade is a must.
Keidra Welch-Spencer, MD
St Mary Primary Care
Franklin, La
