In regards to PerfectServe: when a patient calls, they enter their call back telephone number and can then leave a message to send to office mailbox to be addressed during next business hours or you can be called on your cell phone if the patient needs to reach you for after hours "emergency". When the physician listens to the patient message, he has several options:
Press 1 to have message repeated, Press 2 to save message, Press 3 to delete message, Press 5 and you automatically call back the patient to the telephone number the patient entered. Some of the nice things about the system is that you never have to write down the patient's telephone number because pressing 5 on your phone will dial their number directly and the patient sees the answering system phone number- not the doctor's private cellphone number on the caller ID.
The system is very high tech and offers so many features- most of which are beyond what I even require. Several of my friends are also using PerfectServe and are faithful customers. I have rarely needed any help or support with the system but when I have called them they answer their help line immediately with an instant fix!- makes the support we are used to here at Amazing Charts and Updox look just awful.
Also, once I began using this answering service, I threw away my beeper- no need for it. It is truly a dinosaur now
