DrBernardStaff,
PROS:
1. Integrates nicely with AC
2. User friendly and HIPAA compliant patient portal for back and forth transfer of patient information, which significantly reduces phone tag and voice mail. and snail mail.
3. AC without Updox would be much less efficient, as it ties the EHR, efaxing and patient portal together nicely. The Updox workspace is the same for my nurse and myself, and she organizes and manages the incoming efaxes, secure messages to AC inbox and also the outgoing e-fax scripts, notes, letters, lab results, mammo/lab report, secure messages.
4. Average cost is about 80 dollars a month as I have about 2500 incoming faxes per month. If I did not have Updox, I would have to hire a part time employee 10 dollars per hour, at least several hours a day, 5 days a week to do what Updox does, and if you include the postage saved as well, you are money ahead.
Cons:
1. You are dependent on the internet for service.
2. You are dependent on Updox service for all of those areas of improved efficiency so you have to have a backup fax machine/telephone when Updox goes down.
The Pros considerably outweigh the Cons, in my opinion.
