I have just discovered a very odd printing problem and am hoping someone can help.
I have have two printers on my network and a Ricoh Copier/Scanner/Printer/Fax machine. The Ricoh is used as a third printer, and also has "print to fax" capabilities. The Ricoh "print to fax" device is my default printer since I fax more than I print.
When printing from AC, if I open an encounter and print it, I can print to any printer on the network, and even use the "print to fax" function on the Ricoh without any problem -- the note prints/faxes just fine.
However, if I utilize the "print note/letter window" immediately after coding and hitting the "Sign-Off" button and use my default printer (the Ricoh "print to fax") the document never makes it to the device. It just disappears into the ether. If I change my default printer to any of the printers on my network (including the Ricoh being used as a printer), and follow the same steps the note prints just fine immediately after sign-off.
If I immediately open the note I just signed-off on, and print it to the default printer ("print to fax") then it goes right to the device and gets faxed.
Any ideas? It can't be the "print to fax" device driver as I have uninstalled/reinstalled it, and since it works for every other print function from AC. What is it about the print note/letter window that could possibly be screwing things up?
I am going to test this from my partner's computer when he is in the office tomorrow, and see if the same thing is happening to him. If not, then I'll know it's something with my machine.
