We've been using Updox for 6 months and I think it's great. We already had a fax server (in a multifunction printer) that we're keeping. We get the faxes through the old fax line - they are saved in the folder Updox scans for faxes. We do get a lot of faxes everyday, so the fax server helps cut down on the Updox per page fax cost. We use updox to fax out only, which is much better than manually faxing. Updox will keep trying if the number is busy and will tell you if the fax was unsuccessful.
I also thought we need a username for each staff member, but the receptionist doesn't want to use it to scan the new patient forms. She still prefers to scan from AC since she has to open that chart anyway to make the superbill, review vaccines, etc. So now we have just 3 logins.
Also our doctor doesn't want to use it to sign off faxes, since she still has to open the AC chart to look at pt history. She's still doing all that in AC.
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