Charlene,
I am glad that you have prevailed with your "sale". Indy did an analysis some time ago, and while there are many variables, a conservative set of assumptions led to the figure of 14 cents saved per incoming fax with Updox (that is in staff time, as compared to them handling the faxes manually). Be sure you tell your boss to subtract that from the Updox bill each month, when he is calculating the cost of the program.
As Tobin describes, the idea of a fax that is "automatically" imported is still a fantasy; someone needs to assign it to a patient, put it in the right folder, and give it a name. These things are technically possible but the degree of accuracy we require is simply not there yet.
Another useful technique for the boss is to have him sit at the desk and import 20 faxes without Updox, then 20 with it. The value of Updox suddenly becomes much easier to grasp.
Koby and Todd... there are many ways to vary the workflow with Updox, and some of the ones that lead to the biggest savings in staff time do so at the expense of the provider's time. It is worth looking at various ways to handle the incoming faxes to try to minimize this. I don't have a one-size-fits-all answer, but try to let the staff handle things first (just as they would if paper faxes came out of the machine) and only forward to you the ones you really need to see.
