Here is a small tale unfolding. Our Quest lady Cindy went ahead and paid our interface fee and got that rolling for us. I hadn't realized that she had gone that far. I went to the interface section of our Admin and there it was ready to be finalized.
So we just had tech support come in and install Quest's little Auto Recieve program so we can download our test results directly into AC. He was going to install it to run all the time in the background, being started at start up, but I had him make it a manual thing. One of us will simply check for labs a few time a day, so that the program is not always running on our little P2P tower eating up some extra RAM. If and when I get some more RAM or purchase a new and faster main computer. As a test I had the guy download some old ones as well so we could immediately see what it looks like and how it works.
There they were (the results) in Nancy's Inbox ready for review. I had her play with those for a few minutes. She says that the program (AC) even prompts you thru things like "do you want to set a reminder?" or "Write a Letter" and the like. She says it will even let her send us staff people an interoffice message so she could ask us to have Mr Jones come in for a visit because of these labs and the like. I still have a few questions and as I get some answers I will post what we have learned. Perhaps we should start a "Lab" thread???
All very cool. Now hopefully my doc will be more ahead of her lab reviews and now this is one less set of papers for our MA Shel to have to handle every day. We have opted not to have the Bi-Directional Bridge installed for the moment, but we can always go back to that in the future. As far as I'm concerned this other half is more for that Lab and not so much for the office, so that the lab can get our Demographic data and save themselves some data input time. I would think that they would want to double check this data anyway and see the patient's card and make sure it is correct for their own billing.
We are going to see how resistant or cooperative our patients are about going only to Quest for their labs. Then in a few weeks to a month or so we can evaluate whether or not we need to add the LabCorp one as well. I just never felt as good about their reps and support people. And their contract was very weird too as Wayne and I knocked around a long time ago. So I hope that we can avoid them. But remember folks that all UHC patients should or have to use LabCorp to get their labs covered... What insurance carrier bull. Anyway, I think we are going to like this one. Thanks Jon and AC for making this one less paper headache around here!!!
Paul and Nancy
