Home Forums Discussions Coding and Billing Billing Companies

I'd like to answer Dr. Lauer's worthy questions:

And I don't have to remain on hold with someone in India who says they are doing my billing when I have questions. I can go right to the source. i also know they are staying on top of my billing because their jobs depend upon it.

Our staff are all local members of our community. All Americans. You have remote access to our software via Terminal Services and can pull your own reports to your heart's content. Questions are always welcome and you can email/call your account manager at any time. If you do get voicemail, we will call you back promptly.

And when they send you reports, can you trust they are accurate?
Yes. Your checking account should match what we tell you. You can see everything in our system because you have remote access. You can double-check at will.

Do they charge you 6-8% of what you charge, or of what they collect (that's a HUGE difference and VERY important point to delineate)?
We charge a percentage of what is collected. It keeps everyone honest that way. If you don't get paid, we don't get paid.

Are they billing your secondary payers?
Yes. We currently have 685,530 patients in our database across all clients. 157,558 of them have a secondary insurance. 9,663 of them have a tertiary insurance. We'd be crazy not to do secondaries and tertiaries.

are they following up on rejected claims/ dirty claims? Or do they only submit each claim once at 2-3% without followup on any claims data?
We follow up on all claims. We resubmit any claims that need it when we figure out what is wrong with the claim causing it to reject.

Do they send statements to patients once, twice, thrice?
Currently, we send up to three statements to each patient (obviously, as long as they don't pay). If they don't pay we send up to three collection letters. If they don't pay by then, we send the patient to a collections agency. For some clients, we send patients to collections after the first collection letter because they want it that way. We are flexible as long as we follow the laws of their state regarding collection agencies.

Do they hound the insurance companies that aren't paying? If so, how aggressively?
Ever see the movie TERMINATOR?

JamesNT