Hello Everyone,
Unfortunately there is nothing Amazing Charts can directly do to prevent a pharmacy from sending a fax refill request. This is an issue that starts at the pharmacy and not something the program or our E-Rx service can prevent. However what we can do is open communication between your practice, New Crop, Sure Scripts and the pharmacy in question.
The next time you receive a fax refill request, please retain a copy and then contact tech support. We can double check your practice and provider E-Rx account information and message history and make sure everything has been entered correctly. If your account has been recently activated for electronic refills, it may take up to a month before all of the pharmacy databases in your area update to reflect the change and start sending refill requests through Sure Scripts. If this is not the case and your account has been activated for electronic refills for over a month, we will need a copy of the faxed refill request, in order to open a service ticket with New Crop & Sure Scripts, who will then contact the pharmacy to troubleshoot the issue.
Thank you for your continued support,
Craig@AC
