Hi Erin and Sachin,
First, almost every software company I know when I call for support will say, "What version are you running?" First thing they say is, "Upgrade, try again, call us back."
It certainly can't hurt to reinstall anyway.
This one is weird. Those pesky imported items. Good reason to move to F.A.P., lol.
AC needs to really buckle down and improve II, right John?
I need to change my signature from my smart phone to "When you ask questions, please include your OS of your main computer, OSs of your clients, wired or wireless, network setup, etc.
