I hi Madilu. Welcome to Amazing Charts. I agree with Wendell that you have a good idea about being able to choose certain fields before the demographics will be saved.
I also agree with him about forced vs trained. Maybe that was just a word you picked.
The comments that I don't understand is we have been using AC for a number of years, and I don't see where it is costing us lots of time, grief and money. Maybe you are referring to second phone numbers and insurance demographics. But, that is similar to copying insurance cards and collecting copays. Staff are just trained to do it. And, yes, there performance is evaluated and bonuses and raises may be based on it.
I don't see where it would be demoralizing.
