Over the years, we have had several experiences with outside entities holding our data, and relying on employees that I did not have the power to hire and fire. Let's just say all these experiences were bad. If AC wants to do what some other companies have done, and give exact specifications as to equipment that is found to work seamlessly and then be willing to support that, that is not an irrational approach. They might even be able to get a package deal from Dell or whomever. Other users that think they know better can do it their own way, and they are on their own. I am personally happier paying for good IT support to customize our system, but I do sympathize with AC when they get a call that AC is not working correctly on a system that the client has built out of seemingly random components, and the client basically says "now, what are you going to do about it?"
