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Re: PM module: a user poll Adam Lauer DO #40310 01/27/2012 4:15 PM
Joined: Feb 2009 Posts: 215 Jack Member
Jack Member Joined: Feb 2009 Posts: 215	Claire, When When When??? I was ranting and raving how wonderful AC is last night at a medical society meeting with other docs and had to say the only downside was AC not having a PM module. This is really an issue and hope we are not slipping into 2nd quarter this year since we have already had 2 years of delays over this MU stuff, etc... Jack

Entire Thread
Subject	Posted By	Posted
PM module: a user poll	Adam Lauer DO	01/15/2012 1:23 PM
Re: PM module: a user poll	Bert	01/15/2012 2:05 PM
Re: PM module: a user poll	ryanjo	01/15/2012 2:46 PM
Re: PM module: a user poll	todd	01/15/2012 5:16 PM
Re: PM module: a user poll	dgrauman	01/15/2012 6:25 PM
Re: PM module: a user poll	RyanKS	01/16/2012 12:54 PM
Re: PM module: a user poll	vroberts	01/15/2012 6:52 PM
Re: PM module: a user poll	jhowland	01/15/2012 9:48 PM
Re: PM module: a user poll	Chuk22	03/30/2012 4:20 PM
Re: PM module: a user poll	JBS	01/16/2012 12:02 AM
Re: PM module: a user poll	Adam Lauer DO	01/16/2012 1:49 AM
Re: PM module: a user poll	crestondoc	01/16/2012 2:00 PM
Re: PM module: a user poll	Adam Lauer DO	01/16/2012 2:16 PM
Re: PM module: a user poll	Wendell365	01/16/2012 6:25 PM
Re: PM module: a user poll	Sue_Bergman	01/16/2012 7:27 PM
Re: PM module: a user poll	Adam Lauer DO	01/16/2012 8:18 PM
Re: PM module: a user poll	Sue_Bergman	01/16/2012 9:12 PM
Re: PM module: a user poll	sologi	01/17/2012 4:36 AM
Re: PM module: a user poll	Leslie	01/17/2012 11:28 AM
Re: PM module: a user poll	Claire@AC	01/25/2012 7:52 PM
Re: PM module: a user poll	hockeyref	01/25/2012 8:45 PM
Re: PM module: a user poll	Wayne	01/27/2012 5:41 PM
Re: PM module: a user poll	chazli	04/01/2012 4:08 PM
Re: PM module: a user poll	Bert	01/26/2012 3:58 AM
Re: PM module: a user poll	StLawrence	01/26/2012 12:49 PM
Re: PM module: a user poll	imcffp	01/26/2012 2:20 PM
Re: PM module: a user poll	Barb	01/26/2012 3:48 PM
Re: PM module: a user poll	Bill	01/26/2012 6:37 PM
Re: PM module: a user poll	Mtnpeds	01/26/2012 7:18 PM
Re: PM module: a user poll	serene	01/26/2012 8:35 PM
Re: PM module: a user poll	Adam Lauer DO	01/27/2012 3:45 AM
Re: PM module: a user poll	Claire@AC	01/27/2012 6:47 PM
Re: PM module: a user poll	Jack	01/27/2012 8:15 PM
Re: PM module: a user poll	JBS	01/27/2012 10:30 PM
Re: PM module: a user poll	hockeyref	02/01/2012 12:17 AM
Re: PM module: a user poll	Scott	01/29/2012 4:34 AM
Re: PM module: a user poll	Adam Lauer DO	01/29/2012 1:22 PM
Re: PM module: a user poll	Scott	01/30/2012 12:26 AM
Re: PM module: a user poll	Adam Lauer DO	01/31/2012 2:33 AM
Re: PM module: a user poll	Bert	01/29/2012 5:13 AM
Re: PM module: a user poll	SOCKEYE	01/29/2012 8:08 PM
Re: PM module: a user poll	fer	01/29/2012 8:36 PM
Re: PM module: a user poll	Boondoc	01/31/2012 7:05 PM
Re: PM module: a user poll	gino	02/01/2012 1:47 AM
Re: PM module: a user poll	george	02/01/2012 2:30 PM
Re: PM module: a user poll	Claire@AC	02/01/2012 8:21 PM
Re: PM module: a user poll	JBS	02/01/2012 9:49 PM
Re: PM module: a user poll	serene	02/02/2012 3:58 AM
Re: PM module: a user poll	Jack	02/01/2012 9:23 PM
Re: PM module: a user poll	SOLODOCMOM	02/02/2012 1:43 AM
Re: PM module: a user poll	JamesNT	02/02/2012 4:13 AM
Re: PM module: a user poll	Scott	02/03/2012 3:14 AM
Re: PM module: a user poll	prkrishnan	03/07/2012 6:43 PM
Re: PM module: a user poll	Steven	03/30/2012 8:34 PM
Re: PM module: a user poll	jhowland	03/31/2012 12:48 PM
Re: PM module: a user poll	katy61	06/29/2012 4:01 PM
Re: PM module: a user poll	jimmie	06/30/2012 2:22 AM
Re: PM module: a user poll	Wayne	07/01/2012 8:02 PM
Re: PM module: a user poll	jimmie	07/02/2012 4:19 AM
Re: PM module: a user poll	Bert	07/02/2012 6:44 AM
Re: PM module: a user poll	Sandeep	07/02/2012 6:57 AM
Re: PM module: a user poll	Sandeep	07/02/2012 7:06 AM

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Mark@AC: NewCrop just informed us that there is an outage. They are investigating, but no ETA at this time.

koby: yes what a combo new crop and AC reliable as Amazon......NOT

Mnemonic: A lot of fake stuff on Amazon, Just saying.

koby: but they take it back....NewCrops fixed

Mark@AC: Updox System Issues An update has been posted We will be taking the application offline at 4:30 PM (Eastern) to perform emergency maintenance. The application will be down for approximately 1 hour.

AmazingDave: 10/14. Multiple eRx failures. Anyone else?

JBS: eRx not working for us this morning 10/15 630am Eastern

JBS: Looks like its related to the migration - we completed it by NewCrops apparently doesnt think so

beagle: updox is downdox again, 10/15

JBS: updox back up... now if we can just reach Ac to restore eRx

DocMark: eRx is up for us but slow, unworkable

BrotherJon: eRx issue for many. New Crop and AC working on it.

ChrisFNP: yep, refills have crashed twice today

Dr M @ EmmFamPr: newcrop down for us also; and we did the migration; unable to send anything electronically

ChrisFNP: Any updates fr us in the CST area?

ACZ: Still no fix to prescibing. Nobody available from AC last time I checked. I have an email request in. Anyone else?

ACZ: update on prescribing: After calling thursday morning and leaving a message, received call from AC. They changed something on their end, and prescribing is fixed.

eriklloyd: 11/11/24 - Prescription failure for us. Anyone else experiencing issues?

Pinky: Yes. Prescriptions aren't going through.

beagle: anyone contact ac and get eta fix?

AMCS: Same

AMCS: This is from newcrop: New incident: Investigating We are currently investigating an error that may occur when attempting to transmit prescriptions. This is resulting in prescriptions remaining queued. Our engineers are working on resolution presently.

Bert: I am sure AC knows. It's probably a NewCrop issue and they are working on it

Pinky: It is working now. 1pm EST. 11/11/24.

Clem Surak: Is anyone else using ACPM and the EOBs are not matching up to patient accounts and the EOBs are having to be retyped into ACPM? Started a couple of weeks ago. Payer IDs are correct and match the EOB payer IDs.

tcosta: @ Clem Surak: yes, this has been going on for MONTHS in our office. We've been told it's the payers fault and it has to do with loop segments and payer response. Doesn't make sense to me, considering it's ALL the time now on multiple EOB's a week.

tcosta: It almost never used to happen and now it's constant.

tcosta: ACPM is extremely short staffed and it's taking them days to respond and fix the issue.

Clem Surak: Yes, it has been getting progressively worse. I have a ticket logged, but have not heard back, so I keep retyping the EOBs so that our accounting is up to date. Hope the migration to the new Clearinghouse fixes this issue. Thanks for the response.

Bert: Can anyone tell me where the post is from AIDevelopment

ChrisFNP: Anyone else experinencing sloooowwww prescribing? 11/22/2024 1550CST

Reena: eprescribing has not worked for me all day

awcenter: Anyone having problems with escribe this morning

ChrisFNP: 12/16 very slow escribe but working

ChrisFNP: I think escribe is already on Holiday 12/20

beagle: Alas, random escribe slow downs unfortunately par.

DRMO: anyone else having problems with e-prescribing today? Had issue on Friday also, but it autocorrected. now back 12 30 24

ChrisFNP: can't validate for controlled

DRMO: AC support did a remote assist. problem fixed. TY

ChrisFNP: MIne corrected about 2 cst

Headcase: I cannot Rx Fioricet last few days, put in support ticket....

Headcase: This Fioricet thing probably is of limited general interest, but I was able to send generic...

Bert: This sucks

ChrisFNP: A/C meeting today at NOON EST

ChrisFNP: Meeting is 2/26/2025 should have an email with the invite

koby: does it matter if NewCrap is worse on a Friday than a Monday?

ChrisFNP: nope, both are busy for me

lesmar: "Prescription batch error. There was an unknown failure trying to complete the prescription batch for [patient name]."' I was just trying to send a refill on narcotic medication. Any suggestions would be greatly appreciated. Thanks

ChrisFNP: 3/18 Does anyone else feel like the prescibing is slower than usual?

ChrisFNP: AC meeting today if anyone is interested, 3/19