Very rarely, we have seen this happen. Maybe 1-2 per month. Seemed to happen more with late evening appointments and I had to question whether the parents may have doctored the card. My receptionist did state that occasionally she may have written the card then gotten busy and not put them on the schedule. We have been searching for a pattern, but have not found one. Overall, it works 99% of the time.


Wendell
Pediatrician in Chicago

The patient's expectation is that you have all the answers, sometimes they just don't like the answer you have for them