Version 6.0.9
The nurses/secretaries are claiming that the AC scheduler drops appointments on a fairly regular basis. They will schedule an appointment (no real pattern regarding appt type, or demographic info) lets say for 2 weeks out. The patient will come in with a appt reminder card (we give out every visit), but will not be on the schedule.
We are using paper superbills, and they have begun writing the next appt date on the bill after they schedule it. They then show me when there is a case of an appointment 'dropping'.
Has anyone else had this problem? I have not seen an instance where the appointment 'drops' immediately. In other words, every time they show me the way they are scheduling, the appointment appears how it should while i am standing there. This is apparently happening sometime between then and the day before they are to be seen.
Note: I have not ruled out user error, but on Thursday there were 5 patients who came in w/ appointment cards but werent on the schedule
