My staff can go onto a computer onto which I am logged on, write a script (refill) and send it where it needs to go. This happens a lot after I have already seen the patient and leave the room. They get to the front desk and say "oh, I need her to refill my mail order scripts". The staff takes care of it then and there, the patient is happy, I am happy and the MA is thinking to herself, "stupid idiot, why didn't you tell her when you were in the room with her?"