I sometimes get rejections and have to tell them to add a modifier, but overall they do OK.
I think they have gotten MUCH better over the last 3 years that I havbe been using them. But I too am looking forward to the PM.
They can be very frustrating to work with. I have had to have them change several of the contact persons for being outright rude. Some were clearly not doing their job. You must have gotton one of my old ones.
