Hi Bert,
I'm not having difficulty running the database tuner, per se, I just don't know how to get started. I don't know where the database tuner is. Can I find it within the application, or do I need to download it? If so, might you have a link? I am not updating to a new version of Amazing Charts. I was told by tech support to run the database tuner in order to correct the misnumbered prescription renewals queue.
You probably had to download it when you upgraded to V6.0.9. It's always a separate download. If you can't find it, it should be on the website, but you may have to ask tech support where, since the prime download is 6.1.0.
I might have a copy, but since I just upgraded to 6.1.0, I think I trashed the older DB tuner so I would not get confused. I will look for it, though.