This may be a little bit of old news, but here is the response we got from AC support friday when we inquired about the problem:
That error you are seeing is a known bug. Newcrop (the company that processes your eRx to surescripts) is working on a fix for this. I am going to double check on Monday to see if there is any update to the status of this issue. I will hopefully have some news Monday afternoon. If there is anything that needs to be done on your end to correct this you will be notified as soon as we know. Respectfully, ClaytonClayton@AmazingCharts.com
The refill request has only the name of the pharmacy and the time it came through. There is no patient name, med, or sig.
