You need to ping guardian angel support on Monday - these numbers should work.
There was original error in ERx - was not counting all refills that were sent by pharmacy to you as ERX, also make sure you are sending to pharmacies that receive electronically - if you send to pharmacy with name in yellow it will show as faxed.
On main AC screen - choose 'E-Prescribing' and then 'Prescription Status' and it will bring up that days, you can change date and look at other days. They tell me that the ones that say other (which are pharmacy requested e refills). are being counted.
My labs are all codified but did not count as my lab provider did not provide a special code called a LOINC code with the labs to make them aware that they are 'MU' so ones which rely on labs with diagnosis do not work also.
Did you check all the boxes - some which are things like weight required special ICD 9 codes so you need to read each of the Core and Menu items to see what you have to do to fulfill - then pick a chart (even fake) and do all things required with HM and ICD 9 codes and run report for just this day - should give you numbers.
