@Bert: Sorry I meant do some of you have a regular telephone line (one) in case internet is down? What are you doing when the Internet is down in the office i guess is the real question.
And second question is totally based on the fact that I don't know if we need encrypted phone lines or not for our medical practices because of hippa.
Well I answered the second one already. You have to put things in perspective. Do the best you can do. If you are walking to your car with a chart and you are mugged and someone grabbed the chart, is that a violation? What would HIPAA say? You need a body guard at all times. Or you need to write your progress notes in lemon juice and heat them with a flame later.
The nice thing of having two separate lines for Internet is if DSL goes down, I simply move the cable to a network line and reboot the phone. Or have an employee take a phone home and take calls from there, assuming it can make it to OTT.