Yes, My brother lives in the same area and he lost power pretty early in the day yesterday. The word is it might take a number of days before much of that area is back up and running again in terms of power. National Grid (or National Greed as we call them here in CNY....) are not very good when it comes to upkeep and system reliability... Our quality of service and reliability went down noticably since they bought out our much loved regional power company Niagra Mohawk.... Just not the same...

Anyway, with National Greed on the job these poor folks might be out for quite sometime.... and many of AC's folks live in and around the same area obviously too... So even telecommuting the support around might be difficult at best..

All our best to Jon, Carlos and all the other folks out there in Rhoade Island... Hang in there and we hope you and yours are all basically OK other than put out somewhat because of the power interuptions....

Let's all try to do the AC User Board thing for the next few days and pull together helping our friends here in tech support's abscence... Also, FYI kind of thought here.... Until AC is back up and running it might be wise for all users to not Tinker around with their systems anymore than absolutely necessary so as to reduce the number of emergencies for your own sake...

Paul

"Beware of the Medical Industrial Complex"
"The Insurance Industry is a Legalized CARTEL"