Dr. Nallin,
I apologize for not getting you the answers that you needed during our chat session.
The issue you had experienced with the prescription writer screen loading slowly on XP computers is a known issue that affects a small percentage of users.
Our Developers are aware of this issue and are currently exploring possible solutions. In some cases we have found that lowering or disabling the hardware acceleration settings on the computers where the delay is seen can resolve the issue. However, this workaround does not resolve it in all cases, and the ability to lower or disable this setting in Windows 7 may vary or not be available based on your computer?s configuration.
Our goal in Guardian Angel Support is to provide customers with a high level of service at all times. In all fairness, I believe it is important to note that we were able to roll you back to the prior version so you wouldn?t experience the delay, and that I remained logged into your computer during the rollback process to ensure that your office was up and running. While this doesn?t solve or address the bug or the frustration it has caused, I do think that it is important that viewers of this board understand the full picture of our interaction.
As always, feel free to contact us (or post here) any additional issues, questions or concerns.
Russell Costa
Amazing Charts
Technical Support
