We just started using updox for incoming faxes. There are some things about it that are great, but others which seem very cumbersome. It would be fine if I cut my practice volume in half and did all the updox work myself...but can't do that. I'm trying to figure out how to streamline the process and delegate as much as I can.
Here's an example: "Apple-a-Day" pharmacy sends me a form they want signed for a patient. In the pre-AC era it would go like this: fax comes in > paper fax gets put on me desk in the inbox > I sign fax and put in outbox > staff faxes it back to pharmacy. It takes me all of 3 seconds.
With updox I'm trying to have my medical assistant handle all the documents that flow in. Should I have her "tag" documents that I need to sign with a special color? Is there another system that people have found simple?
Another more complex (but routine) example: Lipid profile comes back on a patient. In the pre-AC era it would go like this: lab report comes in by fax > my MA pulls the chart and adds the data to a paper flow sheet and puts chart on my desk > I review lipid profile and write any instructions on the flow sheet > chart goes back to MA who calls the patient. With AC/Updox: Lipid profile goes to updox > my MA sends to EMR > I open message and "sign off" > I sent message to MA to add data to Tracked Labs flow Excel file in Imported Items > MA sends me a message to check the Tracked Labs file > I open chart and check results, record notes > I send message to MA to check Tracked Labs file > MA opens file and calls patient with results/instructions. Meanwhile we have 10 patients fuming in the waiting room.
Anyone found any ways to streamline these sorts of tasks?
