Bert,
I used to be a puppy dog about collections because I felt so badly turning away patients I really liked....ones with whom I felt I had a great relationship. But then it dawned on me, after sending records on patients to other doctors that I have only a small handfull of patients who would be loyal to me at all costs, so why should I be loyal to those who do not respect me enough to pay for my services? Now, like Vinny, they have to have a really good excuse to be late or remiss with their payments.
Leslie