Actually in the end it was quite easy. But Tech Support was working with Nancy who is not as familiar with the backside of AC. They had her try to re-enter the scheduled hours for all providers. No change. But they didn't stop to think that she is not the tech guy in the house and simply ask her if she had run Amazing Utilities. So it dawned on me last night to ask her and sure enough she didn't and tech support hadn't suggested it either. So I ran AU and sure enough, seems that problem is solved. As we stagehands used to say in the theater: "Is it plugged in?"

But it sure was so much more interesting and mysterious sounding because it was only on Oct 31st. I swear for real. ooooooooooo eek

"Beware of the Medical Industrial Complex"
"The Insurance Industry is a Legalized CARTEL"