I would like to suggest, if it hasn't already, cleaning up the messages and Inbox:
First write a line of code: If Re, then Re (back) again, then delete first Re. (just example -- I don't code). But, having:
Re: Re: Re: Re: causes several issues.
Choose a format: Either LN, FN or FN, LN. It is first initial, last name in the inbox, then LN, FN in the area to the right of Attach, then back to first initial, last name in the Re: field.
Intials are bad, because we have several patients with first names starting with the same letter and the same last name. Especially, in families. Like Donna Smith, Darlene Smith, Donny Smith. All of these come out D. Smith. There are three places for the name. Make them all:
Darlene Smith
Darlene Smith
Darlene Smith
or
Smith, Darlene
Smith, Darlene
Smith, Darlene
Delete the word patient in messages. It is not necessary as they are obviously patients.
Find a way so that all patients are in one column, maybe at the beginning of the subject field. If in last name, it would be easier to sort by name. Ironically, you can sort by From and by Date, but not by the most important field, which is Patient name.
As it is now, if you have a lot of messages in your inbox, the names are all over the place and they use initials. It should be much easier to have the names on the left side of the subject field so you can glance in the Inbox and find patients.
