My MA has finally figured out why some of the messages are not attached to the chart.
It has to do with interrupting the creation of the message.
For example, if someone starts typing a message, then half way through, decides to open the demographics of the patient before sending the actual message (ie, to check if the patient has a pharmacy listed), the program somehow forgets that the message is attached to that chart.
If it is sent, the receiver will see the message and the name of the patient, but will not be able to create an order or refill a med unless they reattach the chart to the patient.
We have found that by not interrupting the message creation process, the messages are always attached to the appropriate charts.
Hope that makes some sense.