I am in need of help (beyond the psychological kind):
We have a LARGE group -- 9 providers, over 35 workstations including support staff, a zillion printers, 3 offices, 5 servers (one for terminal services, one for AC, one for our billing software and 1 for billing software database and not sure what 5th server is for), two internet pipes in case one goes down, VPN configured between offices, and using RDP to communicate using AC from satellite offices to main offices with server(s).
I understand the system is complicated BUT we seem to have daily problems, glitches, errors that cause us to call our IT people several times daily. I know they are VERY bright but I am concerned that they have IT DISEASE -- ADD with inability to work other than in crisis environment. This is costing us between $3.5-$6K / month to keep our system up and running!!
I would love to hire someone who could really look at our system in detail and come up with either a more stable way of doing things, and / or a checklist of things our IT people need to do on a set schedule (i.e. read error logs, update programs, schedule backups and test, etc). They obviously need to be someone with a LOT of experience with large systems, very logical and compulsive and could do this work by logging into our system for examination. It is possible our IT folks are doing a great job, and I suspect they are, but need to have another set of really competent eyes look and confirm and /or improve our system.
Any and all recommendations greatly appreciated.
BEst,
James P. Clayton, M.D.
Red Hook Family Practice
US Virgin Islands
