It's funny, but I got a message from our MA Michele that someone from AC called and basically said that she is ready to help us with our Quest interface whenever I am ready. I wonder if this includes all needed tech support? There still seems to be a conflict as to whether theres is or there is not. I'm getting more and more leary about engaging in extra activities until this one issue is properly sorted out....
I'm Just kind of wondering how AC came to call me? I did talk to a local Quest Rep quite some time ago about the interface; but I never directly contacted AC about such to my memory. Did Quest contact them about us and our office?
But my big question that I think everyone should have is the following: Why won't one or both of these companies develop a handout or a post of a detailed explanation of how this all works, in what order, who does what when, and in the end what you really need to be ready, what you get and what is everyone's role in all of this??? This way folks will understand the process and start it at "step one". They will know what is expected of them and what to expect from both companies and in what order. This is just so silly. It just makes common sense to lay this all out. It stops all this bickering back and forth, and properly defines each parties role in the process. Lastly, it allows us the end users to understand what we are getting into, and what our end of the deal is so we can say a comfortable, yes or no.... What gives here???
