Deleted Encounter notes can be recovered from the Messages window. At the top of the window there is a drop-down menu, defaults to "Inbox", but clicking on the down arrow will show up "Deleted Items". This should contain all of the items that were deleted or uncompleted by the user since signing on. The Deleted Items message box will empty if Amazing Charts is closed down or the user logs off.
Didn't she get a message when she was trying to navigate away from the open window before saving, warning her that the Encounter note had not been yet saved? These reminders can be toggled off and on under the EDIT menu at the top of each window (Edit>My Preferences>User Preferences, or Ctrl-U.
If she enters data in an Encounter note, but wants to save the uncompleted note to open another patient's record, send the uncompleted Encounter to herself as a Message. Then it will be saved in her Messages Inbox. To do this, when the note to be saved is open, click on the "Forward Chart" button at the lower right, and choose the her name from the list.
Hope this helps. I know that it is a daunting task to begin using AC without a manual, but ask away on this Board!
