I had an EMR (will go unnamed) 6 yrs ago before I got AC, and its support cost me 20% of my original purchase price per year, It was in the thousands of dollars, and it had terrible support, and included 5-6 upgrades / year each with problems of its own each time.
AC has been a dream. I occasionally have had to call support for minor problems regarding integration of some add-ons, or with E-prescribing, and was always treated quickly and fairly. If you consider that the updates are included, and that the people seem to know what they're doing, I am very pleased. The price is well worth the cost of admission. AC has improved my own personal productivity and office flow. My original EHR cost $53,000 ! It was a big failure.
