I guess I don't think we can help you if we don't know what your prior work flow was. When you say five seconds doing it manually. For me, it takes zero seconds, because my MA either does it through NewCrop, or she opens the fax (and sends in the script). Either way, I don't even know about it until I see it in my message box. A lot of providers on here refuse to refill any medication until the patient calls. That would be one way to fix the problem. But, here is where I need to know your work flow. Because if refills that are done based on calls by patients (which definitely takes up a staff person's time and a phone line) are done by an MA, then the can do the fax as well.
I take it you are opening the fax as you described. I am not sure why. Why aren't your staff doing that and routing obvious medication issues to your MA?
But, since I am here and my staff has gone home, and I check faxes as they come in through FAP, I will time myself.
32 seconds. That is from opening the fax, identifying the patient and the medication, finding the patient in the Patient List, right-clicking on their name and choosing Medications and ePrescribing, clicking on the medication and sending it to his or her pharmacy. I delete the fax as it is not necessary to import anywhere given there is now a record in AC.
32 seconds to send the correct medication which I can tell was prescribed 30 days ago and know that it got to the pharmacy. The medication is checked for allergies.
I guess I am confused as to how you were notified before faxes. That would help me understand and possibly help you. We have been getting faxes for a long time.
Again, not sure what manually is (calling the pharmacy?). Because writing a script doesn't do anything.
But, once again, my answer during the day is two seconds as that is how long it takes for me to open the message from my MA, approve what she prescribed (yes, after she sent it), can't remember the last time she was wrong, and send it to the chart.
