rene,
Wow, the day after NACNCD is really hopping, lol.
Here are my answers complete with my opinions and frustration. Remember, the problem is I have my top 10 list as well.
1. Will likely never change. At least you aren't a pediatrician. We can't even use them.
2. This is the type of thing that he tends to change.
3. I emailed Amazing Charts on 7/27/2010 about
http://www.amazingcharts.com/ACU/index.htm --> go to the Guardian Angel Support paragraph. I pointed out the double "a" in a sentence and the fact that engish was not capitalized. I received an email back from Amazing Charts acknowledging. How difficult is it to change a few words on a website. This is an area where a LOT of prospective customers will read. I notice those types of things when I buy things. So, I doubt that will ever change.
4. Probably won't change.
5. I don't think this one matters as codifying will change all medications to the same characters anyway. The others will be italicized.
6. Will likely never change, but Ben gave a good answer. It's ironic, because it was kind of the other way around before.
7. It doesn't matter what they do with templates. They will always be horrid. Not the ALT + Right click method...that's genius. But, just see the thread on templates. AARRGGHH!! Needs an entirely different set of code. There are three windows to get to templates, and they are all different.
8. I agree completely with #8. Give me that back from v4, and I will gladly donate $1,000. The entire Orders section is not good.
9. How long do your medical students stay with you? LOL. One of the major tests of programming is fewer mouse clicks. In Jon's defense a lot of this goes on the government.
10. You're not ugly.

I think v5 is definitely worth upgrading to. It's hard not to like ePrescribe and the better vaccine entry. Orders...aarrgghh!! I am trying to find another way to do those.
Here is the deal. And, we talk about this all the time. Leslie, I believe is on my side. First, you just have to know that this isn't Jon's strong suit. He is ALL OVER bugs. He doesn't tend to go back and tweak things to make them better. God knows we talk about them enough.
I bought AC because it was inexpensive, lean, mean and the fastest out there, and it was written by a doctor. I think earlier on, Jon still saw patients more, so he would notice the little problems or annoyances we did. Personally, I wish the focus were simply on AC, the EMR. No government stuff (I will lose that battle) and no PM. I simply don't see how we can spend time on PM and then fix all of its bugs and still keep the EMR chugging away. Just as you said about the templates working together. As soon as PM has to be seamless. Anyway, it is either stay where your niche was or "if you don't continue to improve and get bigger, you will fall behind." I don't know. I think with Apple and Google and Microsoft, you can't rest on your laurels. I think with AC, you can. You just have to keep making those Laurels better and better. How do you tell which Laurels to improve. Read the message board.