I use CollaborateMD and am satisfied for the most part. The customer service is pretty good and they work diligently on all the issues we come across. You get to talk to a real person.
They just built an HL7 interface with AC for demographics and charges. This interface is good but it was built by Collaborate so it would be superb if I used Collaborate's built in scheduler. They built it and gave it to me without an extra charge. We've been using the interface for a week and my office staff think it's better than sliced bread. Double entry does get old.
The service is $150-200/month which you can definitely find cheaper but for me, that's my entire billing service cost. It does automatic eligibility, auto EOB apply, pretty much all the things that a newer PM system should do.
The interface isn't as intuitive as I would like but we taught ourselves in less than a week.
Agree that no PM system is perfect. There are too many insurances, too many states, too many rules, and too much variability for one system to be perfect. Even when AC comes out with their PM system, we'll keep Collaborate unless AC is head and shoulders better. Trying to learn a new PM system is painful.
I also used GE Centricity prior to now and don't recommend it at all, especially for smaller practices. It's rigid, expensive, and just not easy to use. Plus, it wouldn't send Medicaid claims in Arkansas so they had to be entered manually with Medicaid which was horrible. Definitely don't recommend it.
