OK, as I just told Roy and Paul, I know very little about billing. But, what I have learned has come from being the IT person at my last practice before opening my own.
We had very good support through NCD for Medisoft. Maybe that's because the data got corrupted every other month. Seems like anytime the power went out even though every PC and the server were on UPS/AVRs the data did something funny. But, they did get right on the phone with us. 6.0 yikes! Again, I don't know, but our biller would have quite if we made her use 6.0. Hey...maybe looking back...
When I opened up here, my practice consultant didn't even give me a choice. It was eMedware from Sage given they were so cheap. And, they are a lot less money than the big boys Medisoft and Lytec. It seems to work rather well. The scheduler isn't that great. But, then again, schedulers are always an afterthought on every PM and EMR.
The biller who set my office up and works across town loves eMedware and their support. But, I had an experience like Vinny's. We had an issue with a little bit of data. So, she talks to support and support fixes the problem but tells her the problem was my network was very, very slow and that she should tell me to hire a consultant to "look at therouter." Well, besides the fact that the router doesn't affect the network's speed when using a switch, I doubt our network is slow with 4GBs of RAM on the servera and a GB on each station with dual core processors and Cat6 cable, etc. I definitely wrote a long email to the supervisor. I doubt anyone thinks I am capable of writing a long email. <G> But, I digress. My only point is he should have asked to speak with the IT person so he could explain why he thought that, etc.
But, besides my ego being bruised, it seems support is rather quick.
