I see. St. Lawrence does Jon's point help? I pointed that out too, but not as clearly.
If you want full access any messages or charts that got sent to the Front Desk box set your front desk employee to the level below Nursing, then that employee will be able to access the box from the Messages/Inbox drop-down. The same as you can access the Providers box from that menu. You can change their security level by going back to Admin, Add/Edit Users (bit fuzzy on the wording), then select the user from the menu.
Has this helped you access the box?
