Ben....you can forward to the frontdesk or other groupboxes but you cannot get into that mailbox to get things out. If you forward an incomplete/unsigned encounter(for example) in error, to that box instead of your own. How do you get it back? The drop down is only an option to forward to. We can get to our own inbox and outbox but cannot get into the frontdesk box. I have lost entire encounters because if I forward to my own mailbox, the groupbox for the front desk is right next to my name and if I'm in a hurry I can send it there in error. I now know to use control S but when I'm busy I tend to just go fast and have difficulty learning a new way like control s even though its easier.
