Exactly. I would love to look at that contract they have. I have never heard of a contract that stipulates you can't cancel your service without talking to your rep. Now they may have other statements that say you have to pay the remainder of your contract, etc., but this having to talk to this rep is crazy. I would have your lawyer draft a letter stating that you wish to drop your service agreement.
You can also tell your representative that you will sign a contract for the next ten years if he can name one doctor who ever was "put out of business" for violating HIPAA.
I guess I am not clear on two things. First, is there an inherent possibility that the DSL will go down? I have no backup plan if Roadrunner goes down. I don't really need Internet service to get by for quite awhile. And, why does your current provider need to know anything about your Sprint 4G plan?
