I don't understand the asymmetrical DSL comment. The 768/347 is asymmetrical, so they are both the same in that regard.
Why were you forced to speak with your account representative. I think in retrospect, I would have just told him I would like to disconnect my service. Why? Because I would like to disconnect my service.
Indy has it completely right. It depends what you use it for. If you surf the web, there are no issues. If you send a non-certified email, there is.
